80% is the average cart abandonment rate.
Make more sales now, by recovering part of your shopping cart abandonment. BEYABLE implements on your site a suite of solutions to reduce cart abandonment rate in a simple and efficient way.
For all Internet purchases, an e-mail is necessary. It will be used to send an order confirmation to the customer, to inform him about the delivery follow-up or to send him the invoice. Internet users are well aware of this, which is why it's a piece of data they have no trouble passing on as long as they have control over their data (whether or not to subscribe to the newsletter, promotional offers and partners).
BEYABLE's solution makes it possible to make the link between the abandoned basket and the prospect's e-mail. An "abandoned basket e-mail" is then automatically sent to anyone who has left your site without finalizing their purchase. It's possible to create a sequence of abandoned cart e-mails to increase your chances. In this case, you'll need to give the customer something in return (free delivery, discount coupon, etc.) to further motivate them.
Retargeting is the retargeting of visitors who have already interacted with your site. The BEYABLE solution enables you to display your products in personalized inserts on multiple websites.
As a result, every visitor who has abandoned their shopping cart on your site and gone elsewhere receives relevant reminders, appealing to their memory and stimulating them once again to finalize the purchase of your products or services. One of the great strengths of our solution is that inserts can be displayed not as a generic link to your home page, but directly to the product pages the visitor has previously consulted. This increases your chances of conversion.
It has probably saved your life more than once, that little window when leaving a word processing or graphic design software that says, "Are you sure you want to leave without saving?" The same effect can be created on an e-commerce site. When the user starts to become inactive or is about to leave, a pop-up window appears to remind them that they have items in their cart.
This exit-intent pop-in creates a sense of urgency by reminding them that offers or price promotions apply only to the present moment. BEYABLE offers a product recommendation module. Thus, you can send messages to carry out cross-selling, upselling, and thus increase your average basket and your margins !
At BEYABLE, support goes beyond our various solutions to optimize your site. You benefit from a dedicated expert who helps you explore all the ways to reduce cart abandonment. It trains and guides you to create abandoned cart reminder emails, analyze your data, and much more.
It takes time to share with you other levers to implement, such as online chat, to respond to visitors' concerns in real time and to provide reassurance. He can also advise you on other personalized scenarios based on different data such as telephone reminders. At BEYABLE, support is included in your offer and unlimited.
Make an appointment with one of our experts to be advised and have access to email templates.
The reasons for cart abandonment depend on the website and the practices on which the user is located. The latest studies on e-commerce sites have made it possible to target several recurring reasons:
- prices that are too high compared to competing sites
- delivery costs or delivery times that are too high
- the creation of a mandatory customer account to make a purchase
- the absence of contact details to contact customer service: a complex sales channel with too many steps and information to fill in
- additional costs added at the time of payment (customs, insurance...)
- an excessively long loading time of the pages of the website. Technical bugs that prevent the correct display of the website
- payment options that are not very diverse (prepaid card, payment in several installments without fees,...)
- a site that is not secure or that does not visually inspire confidence.
Make an appointment with one of our experts to discuss your hypotheses on your cart abandonment rate and receive personalized advice to remedy them.
E-commerce websites are set up so that each visitor can add products and services to their basket (generally represented by a basket, shopping cart or wallet). The visitor then has plenty of time to continue his visit to discover other products. When he is satisfied with his selection, he can then click on the icon representing his basket and finalize the purchase by entering the sales funnel.
Regrettably, On sites, the cart abandonment rate is on average 80%. Some websites offer a”Wishlist” which allows you to enter favorite products. It's a kind of pre-selection before purchase, we are not talking about an abandoned cart here because it is the upstream step.
To analyze cart abandonment on your site and the various possible causes, you will need set up different elements :
- analytics monitoring: it allows you to identify the number of abandoned carts as well as the amount they represent as well as their composition in terms of items.
- an optimization of the website: it allows you to personalize the visit experience and to carry out an AB Test in order to offer alternatives to your current pages and sales channels to improve their conversion.
- a dialogue with visitors: The best way to find out what's not working on your website is to ask users. When replying by email, for example, do not hesitate to ask them directly via a simple “why did you abandon your basket?” form.
Don't overdo it at the risk of offending your visitors, losing them permanently and leaving with a SPAM report to show their dissatisfaction. To send and write a cart abandonment reminder email, follow these few tips:
- Pay attention to the timing: the shorter it is, the higher the conversion rate. An email sent after an abandoned cart 20 minutes ago has a conversion rate of over 5%. If you wait 24 hours, it goes down to 2.5%.
- Take care of your formulations and your politeness: Like in a physical store, the more friendly you are, the more likely you are to convert.
- Clearly recall abandoned products: Internet users visit a large number of sites per day and abandon more than one basket, you need to refresh their memory with concrete elements.
- Create a sense of urgency: Each hour/day that passes takes you away from completing the purchase, so you must play on urgency to maximize your chances.
- Include customer reviews: they are part of the significant elements of reinsurance that give Internet users confidence.
- Recommend other products: The visitor may not have wanted to finalize their basket, but they may have missed out on other products that could have been more satisfactory