Marketing
Retail

+20% conversion rate if you exploit these 5 cognitive biases

By Romain Dion
December 18, 2024
5min. reading
Your visitors' buying decisions are never completely rational. In reality, they are often influenced by cognitive biases, those psychological mechanisms that guide their choices instinctively.
Mastering these key biases enables you to turn hesitant visitors into convinced buyers.

Here are 5 key biases you can use today to optimize your conversions 👇 :
Summary 👇
1. Rarity bias: Create urgency2. Social proof: Reassurance by example3. Framing effect: add value to your offers4. Anchoring bias: Influence price perception5. Reciprocity effect: Offer before you receiveConclusion
1. Rarity bias: Create urgency
People place more value on what is rare. A statement like “Only 3 items left in stock!” or “Offer valid until midnight!” immediately activates the fear of missing out.
💡 To do:
integrate dynamic counters on your product pages or highlight limited stocks in an authentic way. This is a real major conversion lever for our customers in the fashion and travel sectors. This approach can increase conversions by +10% according to our data analysis.
2. Social proof: Reassurance by example
Your visitors are influenced by the choices and opinions of others. Customer reviews, for example when choosing a restaurant, strongly influence purchasing decisions.
Elements like “98% of users recommend this product” or a widget displaying recent purchases reinforce trust.
💡 To do:
Add prominent, rotating customer reviews to your product pages. Also display the number of recent orders for reassurance.
3. Framing effect: add value to your offers
The way you present an offer is as important as the offer itself. “Save 30%” will often have more impact than "€10 off’.
💡 To do:
Experiment with different presentation formats with our A/B Testing platform to find what converts best.
4. Anchoring bias: Influence price perception
Visitors often base their decisions on the first piece of information they see. A crossed-out initial price followed by a discounted rate gives the impression of a great deal.
💡 To do:
Systematically display a crossed-out price on your promotions, or compare different options (e.g. monthly vs. annual subscription). Our A/B Tests reveal that reformulating an offer can improve click-through rates by +15%.
5. Reciprocity effect: Offer before you receive
Offering something free - free delivery or a trial - creates a feeling of reciprocity. Your visitors feel indebted and more inclined to buy.
💡 To do:
Offer free resources or a small gift along the way to build loyalty and convert your visitors.
Conclusion: An optimized experience thanks to psychology
Exploiting cognitive biases isn't about manipulating your visitors: it's about understanding them to offer them a fluid, engaging and personalized shopping experience.

At BEYABLE, our solutions help you apply these principles ethically and effectively to maximize your conversions.